Damaged or Incorrect Items
Please check your parcel and all items carefully. If there are items damaged or something missing from your order please contact us directly, as soon as possible, within 14 days so we can rectify the situation.
The quickest way to contact us by phone on 020 7253 1693.
You can also send an email to firstname.lastname@example.org.
If you have ordered an item that is unsuitable, you are welcome to return it to us for a refund within 28 days of receipt of the order.
To be eligible for a refund, your item must arrive back with us within 28 days, unused, in saleable condition and in its original packaging. Please bear in mind that we are unable to refund any postage costs.
We are not able to accept returns for the following;
All returns should be sent to:
Stuart R. Stevenson
68 Clerkenwell Road
London, EC1M 5QA
Please make sure that a copy of your receipt is included in the returns parcel.
If you wish to exchange an item you will be charged the additional postage.
We cannot accept any returns after 28 days of receipt.